Frequently Asked Questions

Delivery is available to UK mainland addresses only.

For orders of turf, topsoil, mulch, soil improver, bark or topdressing, Saturday deliveries are available for an additional charge of £40 per delivery, except in the following postcode areas: AB, DD, IV, KW, PA20+, PH6-11 & PH15+.

Orders must be placed by 10am on Friday for Saturday delivery.

Saturday delivery option does not apply to orders of lawn fertiliser and lawn seed which are delivered by courier, separately to turf and bulk bags.

For orders of turf, topsoil, compost, mulch, soil improver, bark or topdressing, optional time slots are available to the majority of postcode areas*.

8am - 1pm = £10 extra per order
12 noon - 6pm = £10 extra per order

*Postcodes in which it is not possible for us to make timed deliveries are: AB, CA12, CA16-21, CA26-27, DD, DG5-9, EH31-42, FK18-21, IV, KA, KW, KY, PA20+, PH, TQ & TR.

It is not possible to have timed deliveries for orders of lawn fertiliser and lawn seed which are delivered by courier.

When you order turf, topsoil, mulch, soil improver, bark or topdressing before 10am, Monday to Friday, delivery can be made the following day. Simply select Express or Saturday delivery in the basket. An additional charge of £15 applies for Express delivery. Saturday deliveries incur a supplementary charge of £40. When you order after 10am on Friday the earliest day for delivery is Tuesday.

Next day delivery and Saturday delivery are not available in the following postcode areas: AB, DD, IV, KW, PA20+, PH6-11 & PH15+.

Please note turf can be delivered Tuesday to Friday, or Saturday for an additional charge.

For all other products the delivery timescale is detailed on the individual product page.

Standard delivery of topsoil, mulch, soil improver, bark or topdressing is usually within 2 to 3 working days. The next available delivery dates for turf and bulk bags are shown in the basket after entering your postcode.

When you order before 10am, Monday to Friday, delivery can be made the following day by selecting Express or Saturday Delivery in the basket, for which additional charges apply. When you order after 10am on Friday the earliest day for delivery is Tuesday.

Next day delivery and Saturday delivery are not available in the following postcode areas where extended lead times apply: AB, DD, IV, KW, PA20+, PH6-11 & PH15+.

Please note turf can be delivered Tuesday to Friday, or Saturday for an additional charge.

For all other products the delivery timescale is detailed on the individual product page.

Please note that lawn seed and fertiliser will be delivered separately to turf and/or bulk bags. Delivery dates and options, such as timed and Saturday delivery, do not apply to orders delivered by courier.

Deliveries of turf, topsoil, compost, mulch, soil improver, bark or topdressing will usually be made anytime from 8am up until 6pm, Monday to Friday (excluding Bank Holidays).

If your delivery has not arrived by 3pm, please call us on 01904 757372 if you require an estimated time of arrival.

Optional time slots/next working day/Saturday delivery options are available on turf and bulk bag orders only, to the majority of postcodes for a supplemental charge. For options and details of supplementary charges please see our Delivery Policy.

It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, Rolawn cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.

Deliveries of lawn fertiliser and lawn seed are made by courier and must be signed for on delivery. If you are not available to take delivery our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on the card to rearrange delivery. We will also send an email or text upon despatch giving you the option to rearrange your delivery with the courier if necessary or arrange for it to be left somewhere safe.

Kerbside delivery means that the delivery will be placed as close to your property as possible, as deemed safe by the driver.

To avoid damage to your property by heavy vehicles, delivery of turf, topsoil, bark, soil improver and topdressing can be made to kerbside only. This means we undertake to place the goods as close to your property as deemed safe by the driver.

For further information regarding our method of delivery, please see our Delivery Policy.

 

Turf and bulk bags are delivered on pallets and are generally off-loaded using a tail lift and positioned using a manual pallet truck. Manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.

Within the M25 and in certain postcodes surrounding the M25 pallets will usually be off-loaded using a vehicle mounted hydraulic crane ('hiab') which lowers the pallet to ground level. If a 'hiab' vehicle is expected to be used this will be shown in the basket once you enter your postcode.

For further delivery information please see our Delivery Policy.

If you have any concerns about delivery, please contact us on 01904 757372 as other options may be available.

Delivery is to kerbside only. Turf and bulk bags will usually be offloaded using hydraulic tail-lift and pallet truck and therefore cannot be lifted over a hedge or fence.  For further information please see our Delivery Policy.

No, delivery is to kerbside only.  Further information can be found in our Delivery Policy.

Our bulk bags and pallets are 'non-returnable'. Please dispose of them responsibly.

Please leave your contact number and instructions in the delivery notes section if you would like the driver to contact you before delivery and they will endeavour to do so.

For deliveries of lawn fertiliser and lawn seed an email or text message will be sent upon despatch allowing you to track your delivery.

For deliveries of lawn fertiliser and lawn seed which are sent by courier we will email you a tracking number, once your order has been despatched, to enable you to track delivery of your order. If you have provided us with a mobile number, we will also send a text message on the day of delivery with an estimated delivery slot.

For deliveries of turf, topsoil, compost, soil improver, bark or topdressing, if your delivery has not arrived by 3pm, please call us on 01904 757372 if you require an estimated time of arrival.

Standard delivery to the majority of UK mainland postcodes is inclusive on orders of £50 or more and included in the listed prices*.

Optional time slots/next working day/Saturday deliveries are available to the majority of postcodes for a supplemental charge.

For full details of our Delivery Services & Charges please click here.

*A limited number of supplementary delivery charges apply to a small number of UK postcodes.

The confirmation email is your invoice.

Rolawn does not offer a turf-laying service, but visit our Find a landscaper page and enter your town or postcode to find details of your nearest landscaper.

Minster Pro Ornamental Lawn Seed can be purchased online - Click here or contact us on 01904 757372.

It is also available from selected stockists. Please telephone to check availability before making a special journey.

Yes, unless stated otherwise, all prices quoted on our website include VAT at the current rate.

Once you have entered your postcode and selected any delivery options the total cost including VAT and delivery will shown in the basket before you proceed to our secure checkout.

Please note, lawn seed is zero-rated for VAT.