Delivery policy

It is very important to read Rolawn’s full Delivery Policy to ensure deliveries can be made successfully. If you have any concerns about delivery, please contact us prior to placing your order as other options may be available. 

You will receive an email confirming your order has been received when you have completed checkout. We will then process your order and allocate a delivery company, at which time a second email will be sent to you confirming your Delivery Method. The delivery method – i.e. ‘tail lift & manual pallet truck’, ‘hiab/crane’ or ‘courier’ – along with the relevant vehicle dimensions and restrictions will be contained in this email, therefore it is essential that you read it carefully to ensure you receive your order successfully.

Delivery Methods

Turf & bulk bag deliveries

  • The majority of our deliveries are made via pallet carrier using a tail lift and manual pallet truck to kerb side only and are made on non-returnable pallets. Occasionally a ‘hiab’/crane vehicle may be used if this option is available in your area.
  • It is preferable for someone to be available to accept the delivery. However, we are still able to deliver if nobody is present. The delivery driver will determine the most appropriate positioning for your goods. With unattended deliveries, Rolawn cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
  • We undertake to place the goods as close to your property as is deemed safe by the driver.
  • In order to maximise delivery efficiencies, where possible multiple goods may delivered as a single pallet consignment.  

Our products are delivered on large vehicles

Delivery truck dimensions

They require clearance for offloading 

Delivery truck clearance

We can deliver on to
solid, flat, even surfaces* 

Offloading with manual pallet truck

Lawn fertiliser and lawn seed deliveries

These products are usually delivered via DPD Local courier separately to other products and delivery will normally take place within 2 to 3 working days from receipt of order. Upon despatch we will email you a tracking number to enable you to progress delivery of your order. If you have provided us with a mobile number, we will also send a text message on the day of delivery with an estimated delivery slot. Don’t worry if you’re going to be out, the tracking email/text will give you a range of options, allowing you to change your delivery date or provide further delivery instructions to the courier, if necessary.

To ensure that your GroRight® Lawn Establishment Fertiliser arrives in time to lay the turf, if your order includes turf we will deliver the fertiliser as part of your turf delivery. If you have already ordered turf and would like to add fertiliser to your order, please call us on 01904 757372, so that we can arrange for it to be sent with the turf.

All other lawn fertiliser and seed products will be delivered separately to turf and/or bulk bags. Delivery dates and options do not apply to orders delivered via courier.

Failed deliveries

Where deliveries cannot be made due to insufficient access to the delivery address or difficulties on the approach to the address, an unsuitable offloading area, obstructions, or where incorrect/insufficient instructions have been provided, a charge of £30 (inc. VAT) per pallet will be made for redelivery or return of the items to Rolawn. Payments made for additional delivery options such as Express Delivery or a time slot will not be refunded.

If redelivery is requested, fees must be paid prior to an order being released for redelivery; if the order is returned to Rolawn, the £30 charge per pallet will be deducted from any outstanding refund due.

Due to the perishable nature of turf, where delivery cannot be made successfully we will be unable to refund the amount paid for the turf.

Delivery charges & options


(Mon to Fri, 8am – 6pm)

Orders under £50

Orders of £50 or more

+ £4.99 delivery charge per order

Delivery free of charge to most UK mainland postcodes

*Deliveries to the following postcodes require extended lead times:

AB, DD, IV, KW, PA20+, PH6-11 & PH15+, TR

Tail lift & manual pallet truck deliveries

  • Vehicles are generally up to 11 metres (36′) long, 2.5 metres (8′ 2″) wide, 4.6 metres (15′) high.
  • You must ensure that there are no obstructions to delivery, such as parked cars, low bridges, overhanging branches or weight restrictions.
  • Pallets are off-loaded using a tail lift and positioned using a manual pallet truck.
  • Manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.
Policies - delivery policy yes
Policies - Delivery policy no

Hiab deliveries

  • For deliveries to most postcodes within the M25 and to certain postcodes surrounding the M25, pallets are off-loaded using a vehicle mounted hydraulic crane (‘hiab’). If a ‘hiab’ vehicle is expected to be used. 
  • There are other areas in the UK where this delivery method may also be used, however this will be confirmed in the Delivery email you will receive following the Order Confirmation.
  • ‘Hiab’ vehicles are approximately 9.2 metres (30ft) long, 2.5 metres (8.2ft) wide, 2.6 metres (12ft) high. Please allow 2 metres clearance on each side of the vehicle to enable safe operation.
  • The crane cannot operate in close proximity to overhead obstructions such as cables or tree branches and cannot be used to lift pallets over parked vehicles.

Postcode-based delivery charges

At Rolawn we strive to give our customers unrivalled service and value for money. Standard delivery is included in the listed prices for the majority of UK mainland postcodes and we provide straight forward, clear pricing on our website; however due to increases in haulage costs we have made the difficult decision to place a charge on orders in areas which are more expensive to deliver to.


Any surcharges applicable to your order will be shown in the basket as soon as you enter your postcode.


Charges are only applicable on deliveries to the following postcodes:

Postcode area Postcode area name Surcharge per pallet*
PL Plymouth £19.99
TQ Torquay £19.99
TR Truro £29.99
Postcode area Postcode area name Surcharge per pallet*
LD Llandrindod Wells £19.99
LL Llandudno £19.99
SA Swansea £19.99


Postcode area

Postcode area name

Surcharge per pallet*






















PA20-38 & 80




Perth and Kinross



Perth and Kinross



Perth and Kinross/Angus



Perth and Kinross/Highlands