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Rolawn

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It's all about looking after your customers

Business gurus have long been extolling the value in looking after your existing customer base. Often trotting out facts like ‘it costs 10 times as much to recruit a new customer than look after an existing one.’

But this is hard to invest when time and finances are both stretched. However that’s just what has been going on at family owned Raycox Turf. Raycox, Rolawn’s Premier Stockist in the Bristol area are welcoming customers to their newly refurbished trade counter, which is a key part of their ongoing expansion plans.

Gary Bartlett, Raycox Director commented “We are delighted with the new sales counter and display area. We now have room to spend time with our customers, discuss their needs and hopefully grow the customer base we have built over the last 45 years.”

Photo: Gary Bartlett, Director, Raycox

Looking after your customers

Raycox Turf Ltd, Collett Way, Great Western Business Park, Yate, Bristol, have been supplying quality turf to the trade and domestic sectors since 1966. In 2009 they were appointed by Rolawn as their Premier Stockist for Bristol and the surrounding area.

www.raycoxturf.co.uk

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.