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Rolawn

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Rolawn awarded Feefo’s highest accolade for consistently delivering excellence

An unrelenting drive for excellence has resulted in Rolawn again receiving Feefo’s Platinum Trusted Service award. This latest award from the independent review platform underlines exactly why Rolawn maintains its position as the UK’s leading supplier of turf, topsoils and barks. 

The Platinum Trusted Service award is granted to businesses that have achieved at least 50 customer reviews with a service rating of 4.5 or more, for three or more consecutive years.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “As producers of natural products,  subject to increasingly extreme weather conditions, we understand the challenges. The very hot, dry spring of 2020 coming after a very wet winter had a knock-on effect on our ability to deliver premium quality products, whilst also coping with the impact of a global pandemic.

“Despite that, the great team at Rolawn has risen to meet the challenges and I am very proud of what has been achieved, keeping customer satisfaction at the heart of what we do leading to this fantastic award. All done whilst also catering for a year-on-year increase in order levels of over 17%.” 

Congratulating Rolawn on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.”

News - Feefo Award Certificate 2021

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.

Find out more about Feefo and read some of our recent reviews.

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.