Introducing some of our customer service heroes

Blog - Rolawn seed drill

Customer Service is traditionally associated with front-line customer service teams. At Rolawn we firmly believe there’s an element of customer service running through every department. Read on for an insight into some of the Rolawn team and their contributions to providing products and services at the forefront of the market.

How we use your feedback

Blog - your feedback matters

You leave us reviews and comments, send photos, speak to our customer services team on a daily basis but what do we do with that information? Well, it plays a crucial role in our development – and here we explain some of the ways it helps us enhance our products and services.

Coast to coast – the tale of the trip

Blog - Rolawn coast to coast

To mark the 20th year of our nominated charity, Greenfingers, the team at Rolawn has been busy fundraising throughout 2019. The latest event was a 2-day, 170-mile Coast to Coast cycle challenge. Find out the highs and lows of a wet and windy cycle ride from Morecambe to Bridlington.

Sowing the seeds for a fulfilling future!

Blog - boy planting

Gardening has many benefits for children of all ages. Read on for ideas on how to sow the seeds for a love of gardening in your little ones and convince your teenagers gardening is cool.

Topsoil you can trust…Is the devil in the detail?

Blog - hands earthing up topsoil

There is a feeling around the landscape and construction industry that buying a topsoil which comes with a test certificate is all you really need to worry about. However, as with many pieces of understanding, this is very much not the case.

Making room for some wild things in your garden

Blog - birds on a feeder

Inviting wildlife into our gardens, whether we are city, suburb or country dwellers, is essential if our native species are not to be pushed further into cut-off pockets of wildness that shrink even more as civilisation encroaches.

Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.