Contact us

How to contact Rolawn

Orders can be placed on our website, where you will also find extensive information and advice about our products and services.

For information on delivery and ordering please see our Delivery Policy and FAQs.

For ‘how to’ and aftercare advice please visit Information & Advice.

If you still need assistance with your order, product or aftercare advice, please contact us on 01904 757372. Alternatively, you can contact us by email or by completing the enquiry form and we will get back to you as soon as we can, usually within 2 to 3 working days.

How can we help?

For deliveries of turf or bulk bags, tracking isn't currently available with the third party carriers we use. Deliveries will be made anytime between 8am and 6pm. Due to high order and enquiry volumes currently, we are not able to provide ETAs for deliveries.

For deliveries of lawn seed and fertiliser which are sent by courier, you will receive notifications via email, text message or the DPD app to enable you to track delivery of your order, if you have supplied us with a valid email address or mobile number.

The delivery methods and type of off-loading our carriers use is detailed in our Delivery Policy.

Once we have processed your order and allocated a delivery company, an email will be sent to you confirming your Delivery Method – i.e. ‘tail lift & manual pallet truck’, ‘hiab/crane’ or ‘courier’

Turf and bulk bags are generally delivered on pallets and off-loaded using a tail lift and positioned using a manual pallet truck. Manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.

Where available, in some areas pallets of turf/bulk bags may be off-loaded using a vehicle mounted hydraulic crane ('hiab') which lowers the pallet/bulk bag to ground level. Bulk bags will not be delivered on pallets when delivered via 'hiab'.

If you have any concerns about delivery including the size of the vehicle or offloading methods, please contact us as other options may be available.

Typical roll dimensions when harvested are 610mm wide x 1640mm long and is cut to a depth of approximately 12.5mm

Rolawn turf can be laid all year round, however, turf should never be laid onto frozen ground and laying turf in extended periods of hot and dry weather will require additional care and attention.

Turf must be rolled out immediately in spring/summer and within 24 hours of delivery in the autumn/winter.

Telephone: 01904 757372

Monday to Friday, 8.00am to 6.30pm
& Saturday 8.00am to 12.30pm
(excluding bank holidays)


Rolawn Limited
The Airfield
Seaton Ross
YO42 4NF