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01904 757372
Rolawn

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How can we help?

For deliveries of lawn seed and fertiliser which are sent by courier, you will receive notifications via email, text message or the DPD app to enable you to track delivery of your order, if you have supplied us with a valid email address or mobile number.

For deliveries of turf or bulk bags, tracking isn't currently available with the third party carriers we use. Deliveries will be made anytime between 8am and 6pm. Due to high order and enquiry volumes currently, we are not able to provide ETAs for deliveries.

The delivery method and type of off-loading that is expected to be used is detailed in our Delivery Policy.

Turf and bulk bags are generally delivered on pallets and off-loaded using a tail lift and positioned using a manual pallet truck. Manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.

Within the M25 and some surrounding areas, pallets of turf/bulk bags will usually be off-loaded using a vehicle mounted hydraulic crane ('hiab') which lowers the pallet/bulk bag to ground level. Bulk bags will not be delivered on pallets when delivered via 'hiab'.

If you have any concerns about delivery including the size of the vehicle or offloading methods, please contact us as other options may be available.

Typical roll dimensions when harvested are 610mm wide x 1640mm long and is cut to a depth of approximately 12.5mm

Rolawn turf can be laid all year round, however, turf should never be laid onto frozen ground and laying turf in extended periods of hot and dry weather will require additional care and attention.

Turf must be rolled out immediately in spring/summer and within 24 hours of delivery in the autumn/winter.

Get in touch

How to contact Rolawn

Orders can be placed on our website, where you will also find extensive information and advice about our products and services.

For information on delivery and ordering please see our Delivery Policy and FAQs.

For ‘how to’ and aftercare advice please visit Information & Advice.

If you still need assistance with your order, product or aftercare advice, please contact us on 01904 757372. Alternatively, you can contact us by email or by completing the enquiry form and we will get back to you as soon as we can, usually within 2 to 3 working days.

Telephone: 01904 757372

Monday – Friday: 8am – 6pm  (excluding bank holidays)
Saturday: 8am – 5pm
Sunday: Closed

Email: info@rolawn.co.uk

Rolawn Limited
The Airfield
Seaton Ross
York
YO42 4NF

 

What3words location: ///bolsters.waters.keep

 

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.