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Delivery Policy

It is very important to read the full Delivery Policy to ensure deliveries can be made successfully; if you have any concerns about delivery please contact us for more information prior to placing your order as other options may be available.

Your delivery method for each product ('Tail lift & manual pallet truck', 'Hiab' or 'Courier') will be shown in the basket once you enter your postcode. Please note that in certain circumstances, often beyond our control, the original delivery method may not be possible in which case we will do our very best to advise you of the alternative arrangements.

Please be aware that issues affecting the UK haulage industry are impacting on our normal service levels and some orders are being delayed. These delays have in turn led to an unprecedented number of enquiries into the haulage system which means we cannot currently offer estimated arrival times and are not always able to obtain delivery updates. If your delivery has not arrived within 24 hours of your requested delivery date, please contact us. We apologise for any inconvenience this may cause, but unfortunately these issues are beyond our control.

Turf & Bulk Bag Deliveries

  • Deliveries to the majority of locations are made via pallet carrier to kerb side only and are made on non-returnable pallets. In and around the M25 deliveries are usually made using vehicles equipped with 'hiab' crane off-loading, which will be indicated in the basket after entering your postcode.
  • It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, Rolawn cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
  • We undertake to place the goods as close to your property as is deemed safe by the driver.

Tail lift & manual pallet truck deliveries

  • Vehicles are generally up to 11 metres (36') long, 2.5 metres (8' 2") wide, 4.6 metres (15') high.
  • You must ensure that there are no obstructions to delivery, such as parked cars, low bridges, overhanging branches or weight restrictions.
  • Pallets are off-loaded using a tail lift and positioned using a manual pallet truck.
  • Manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.

Hiab deliveries

  • For deliveries to most postcodes within the M25 and to certain postcodes surrounding the M25, pallets are off-loaded using a vehicle mounted hydraulic crane ('hiab'). If a 'hiab' vehicle is expected to be used this will be shown in the basket once you enter your postcode.
  • ‘Hiab’ vehicles are approximately 9.2 metres (30ft) long, 2.5 metres (8.2ft) wide, 2.6 metres (12ft) high. Please allow 2 metres clearance on each side of the vehicle to enable safe operation.
  • The crane cannot operate in close proximity to overhead obstructions such as cables or tree branches and cannot be used to lift pallets over parked vehicles.

Failed deliveries

Where deliveries cannot be made due to insufficient access to the delivery address or difficulties on the approach to the address, an unsuitable offloading area, obstructions, or where incorrect/insufficient instructions have been provided, a charge of £30 (inc. VAT) per pallet will be made for redelivery or return of the items to Rolawn. Payments made for additional delivery options such as Express Delivery or a time slot will not be refunded.

If redelivery is requested fees must be paid prior to an order being released for redelivery; if the order is returned to Rolawn, the £30 charge per pallet will be deducted from any outstanding refund due. Due to the perishable nature of turf, where delivery cannot be made successfully we will be unable to refund the amount paid for the turf.

Lawn Fertiliser and Lawn Seed Deliveries

These products are usually delivered via DPD Local courier separately to other products on a next day service and delivery will normally take place within 2 to 3 working days from receipt of order. Upon despatch we will email you a tracking number to enable you to progress delivery of your order. If you have provided us with a mobile number, we will also send a text message on the day of delivery with an estimated delivery slot. Don't worry if you're going to be out, the tracking email/text will give you a range of options, allowing you to change your delivery date or provide further delivery instructions to the courier.

To ensure that your GroRight® Lawn Establishment Fertiliser arrives in time to lay the turf, if your order includes turf we will deliver the fertiliser as part of your turf delivery. If you have already ordered turf and would like to add fertiliser to your order, please call us on 01904 757372, so that we can arrange for it to be sent with the turf.

All other lawn fertiliser and seed products will be delivered separately to turf and/or bulk bags. Delivery dates and options do not apply to orders delivered via courier.

Delivery Charges & Options

Standard delivery:
(Mon to Fri, 8am - 6pm)


Orders of £50 or more

Included to most UK mainland postcodes

Orders under £50

+ £4.99 per order

Express delivery*:

+ £15 per order

currently unavailable

Optional time slots†: currently unavailable

8am - 1pm

+ £10 per order


12noon - 6pm

+ £10 per order



+ £40 per order


*Deliveries to the following postcodes require extended lead times and Express/Saturday deliveries are not available:

AB, DD, IV, KW, PA20+, PH6-11 & PH15+

†Optional time slots do not apply to courier deliveries and are not available to the following postcodes:

AB, CA12, CA16-21, CA26-27, DD, DG5-9, EH31-42, FK18-21, IV, KA, KW, KY, PA20+, PH, TQ & TR

Postcode-Based Delivery Charges

At Rolawn we strive to give our customers unrivalled service and value for money. Standard delivery is included in the listed prices for the majority of UK mainland postcodes and we provide straight forward, clear pricing on our website; however due to increases in haulage costs we have made the difficult decision to place a charge on orders in areas which are more expensive to deliver to.

Any surcharges applicable to your order will be shown in the basket as soon as you enter your postcode.

Charges are only applicable on deliveries to the following postcodes:

£19.99 per item





















£29.99 per item




PA20-38 & 80