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Rolawn

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Rolawn celebrates 10 Years of Excellence Award

Rolawn is thrilled to be a winner of Feefo’s inaugural 10 Years of Excellence Award. This new award is an independent seal of excellence that recognises dedication to and consistence in customer service – over a ten year period.

While many Feefo customers have received their ‘Trusted Service Awards’, only a select few businesses have been honoured with recognition of their ten consecutive years of outstanding service. Rolawn is delighted to be one of them.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “We’re delighted to receive the 10 Years of Excellence Award. In a customer-centric business like ours, it is reassuring to receive affirmation that our dedication to exceeding our customers’ expectations is reflected in their experience.”

Feefo 10 Years of Excellence Award logo

Rolawn is thrilled to be a winner of Feefo’s inaugural 10 Years of Excellence Award. This new award is an independent seal of excellence that recognises dedication to and consistence in customer service – over a ten year period.

While many Feefo customers have received their ‘Trusted Service Awards’, only a select few businesses have been honoured with recognition of their ten consecutive years of outstanding service. Rolawn is delighted to be one of them.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “We’re delighted to receive the 10 Years of Excellence Award. In a customer-centric business like ours, it is reassuring to receive affirmation that our dedication to exceeding our customers’ expectations is reflected in their experience.”

Feefo 10 Years of Excellence Award logo

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo presents the 10 Years of Excellence Award to businesses which have won a Trusted Service Award ten years in a row. It shows their dedication and commitment to giving customers the best experience they can.

Congratulating Rolawn, Tony Wheble, CEO at Feefo, said: “Congratulations to Rolawn for winning the first-ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”  

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.