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Rolawn

Rolawn awarded Feefo Gold Trusted Service Award 2024

Rolawn has again won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

The awards are unique because they offer a true reflection of a business’s service level by only analysing feedback following a verified purchase.

Jonathan Hill, Sales & Marketing Director at Rolawn, commented: “We really are delighted to receive the Gold Trusted Service Award from Feefo because customer satisfaction is our priority.

Rolawn - Feefo Gold Trusted Service - Independent Feedback Rewards 2024

Rolawn has again won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

The awards are unique because they offer a true reflection of a business’s service level by only analysing feedback following a verified purchase.

Jonathan Hill, Sales & Marketing Director at Rolawn, commented: “We really are delighted to receive the Gold Trusted Service Award from Feefo because customer satisfaction is our priority.

Rolawn - Feefo Gold Trusted Service - Independent Feedback Rewards 2024

“So, the fact that this award is based on feedback from genuine customers gives us confidence we are providing an exceptional level of service. The award reflects how closely our staff listen to our customers and adapt our practices in order to exceed expectations, especially in the current economic climate.”

Consumer confidence now appears to be at its highest level since 2021, with living standards showing signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards beyond the norm.  

Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2023 and December 31st 2023, with a Feefo service rating of between 4.5 and 5.

Congratulating Rolawn on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies, like Rolawn, that go the extra mile to deliver a great service and receive great feedback from delighted customers in return. I look forward to seeing what Rolawn and our other customers achieve next year.”

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.