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Rolawn

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Why Rolawn Trusts Feefo for Genuine Customer Reviews

At Rolawn, we understand the importance of genuine customer feedback, which not only guides consumers in their purchasing decisions, but also helps businesses develop and maintain appropriate standards in their products and services. 

We’ve chosen Feefo as our dedicated review platform, and here’s why it’s the best choice for our business and for our customers.

Verified Reviews: The Feefo Guarantee

Rolawn celebrates customer service award 2025. Platinum status from Feefo, the independent review engine unlike TrustpilotFeefo operates on a verified-only model. This means that only customers who have actually purchased from us are invited to leave a review. Why does this matter? A significant 36% of consumers distrust reviews on platforms where verification is not required, according to Feefo Consumer & SME Research (May 2022). By using Feefo, we ensure that all reviews on our site are from real customers who have truly experienced our products, making our feedback trustworthy and reliable.

Open vs. Verified Review Platforms

While other platforms such as Trustpilot also provide a valuable service by allowing a broad range of consumer feedback, they operate on an open review model. This means anyone can leave a review, regardless of whether they have actually used the product or not. Although this approach increases the number of reviews, it can also increase the risk of non-verified feedback, which may not be as reliable as feedback from verified purchases.

Feefo’s Commitment to Authenticity

Feefo’s commitment goes beyond just collecting reviews. Each submission is moderated post-feedback to ensure its authenticity and relevance, protecting both the consumer’s decision-making process and our brand’s integrity. Additionally, a Which? report in 2023 highlighted the negative impact of fake reviews, urging platforms like Feefo to continue their rigorous safety and moderation processes to minimise these risks effectively.

Our Customers Trust Feefo Reviews

The proof is in the numbers: 70% of UK consumers say they are more likely to trust reviews from verified customers. Feefo’s stringent verification process reassures our customers that what they are reading is based on real, honest customer experiences. Only 8% of people feel confident they can spot a fake review, which makes our choice of Feefo all the more important to ensure trust and transparency in our customer interactions.

The Cost of Fake Feedback

At Rolawn, we are aware of the broader impacts of fake reviews, with 40% of businesses reporting negative effects due to fraudulent feedback. Feefo helps us combat this with their robust review system, ensuring that our customers are not misled by fake or biased reviews.

Conclusion: Why Rolawn and Feefo Are the Perfect Match

Choosing Feefo aligns with our commitment to quality and transparency. By partnering with a platform that facilitates reviews only from verified buyers, we safeguard our reputation and provide our customers with reliable and truthful information. This helps us maintain the trust and loyalty of our customers, ensuring they feel confident in their choices.

For more information on Feefo or to read our customer reviews click here.

 

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.