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Award-winning customer service

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Rolawn

Buy One, Get One Half Price on Selected Bulk Bags 

Customer service award and industry recognition for Rolawn

Having first achieved the Feefo ‘Gold Trusted Service’ status in 2017, Rolawn has now been presented with the new ‘Platinum Trusted Service’ accolade.

Feefo introduced the new award to highlight businesses that have achieved at least 50 customer reviews with a service rating of 4.5 or more, for three consecutive years.

 “Whilst it would have been easy for us to rest on our laurels having already gained the Feefo Gold Trusted Award, I am proud to say that this award is a result of the company’s unceasing passion for improvement,” said Jonathan Hill, Rolawn’s Sales and Marketing Director.

“We continue to push on, making refinements across the business that will enhance the customer experience – a recent example being the new strategic logistics partnership with CM Downton to enable us to continue to fulfil our distribution requirements as the company grows.” 

News - platinum trusted service award 2020

Congratulating Rolawn on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, said: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.”

Offering market-leading customer service has always been fundamental for Rolawn and one of the ways they monitor it is via the genuine reviews and insight collected by Feefo.

Rolawn was also recently shortlisted in the Soft Landscape Supplier category at the Pro Landscaper Business Awards, held on Friday 7th February at East Wintergarden, Canary Wharf. Commenting on the award, Jonathan Hill said: “In an industry where aesthetics is the primary focus at many events, it’s reassuring to have operational excellence highlighted. Congratulations to Provender Nurseries, worthy winners.”

Find out more about Feefo feedback here.

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Important update: Temporary 6.5% surcharge effective 7 April 

At Rolawn, we are committed to maintaining the high standards of quality and service our customers expect, so we want to be open with our customers about a change that will affect pricing from Tuesday 7th April. 

This decision has been taken in response to disruption to energy supplies, which has led to significant increases in wholesale prices, affecting not only fuel and fertiliser but also costs throughout our wider supply chain. As a business that relies heavily on fuel for both transport and operations, these sustained cost pressures have become increasingly difficult to absorb.  

While we have worked hard to mitigate the impact, the scale and pace of recent price increases have now exceeded what we can sustain internally, and we therefore need to recover a proportion of these externally driven increases. 

From Tuesday 7th April, a temporary 6.5% surcharge will apply to all products.  

We know that any increase in price is frustrating, particularly at a time when many businesses and households are already feeling under pressure. That is why we want to be clear that this is not a decision we have made lightly, and not one we wanted to make. It has been introduced solely to help offset unavoidable cost inflation and allow us to continue delivering the quality, reliability and service standards associated with Rolawn. 

We will continue to monitor market conditions closely and will review this surcharge as soon as circumstances allow, providing reasonable notice of any changes. We recognise that any price increase is unwelcome, but this step is necessary to ensure the continuity and reliability of our operations during a period of ongoing uncertainty. 

We remain committed to providing the quality, reliability and service standards you expect from Rolawn, and we truly appreciate your understanding and continued support. 

If you have any questions, please contact our customer support team who will be happy to help.